Privacy Policy

1. Introduction

DiKO Textil GmbH respects your privacy and is committed to protecting the personal data we collect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services, visit our website, or otherwise interact with us.

2. Data Controller

DiKO Textil GmbH is the data controller responsible for your personal data. If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

DiKO Textil GmbH
Unnauer Weg 7a
50767 Köln
Germany
info@dikotextil.com
+49 221 29090855

3. Data Collection

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, company name, and address.
  • Business Information: Information about your company, such as business registration details, VAT number, and other relevant business data.
  • Payment Information: Bank account details, credit card information, or other payment-related data.
  • Technical Data: IP address, browser type, operating system, and other technical data related to your interaction with our website.
  • Communication Data: Emails, messages, and other communications between you and DiKO Textil GmbH.

4. Legal Basis for Processing

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. The legal bases for our processing activities include:

  • Performance of a Contract: To fulfill our contractual obligations to you, such as processing orders, payments, and shipments.
  • Legitimate Interests: To manage our business operations, including client service, marketing, and IT security.
  • Legal Obligations: To comply with legal requirements, such as tax regulations and auditing requirements.
  • Consent: Where applicable, we may process your data based on your explicit consent, such as for marketing communications.

5. Use of Personal Data

We use your personal data for the following purposes:

  • Service Delivery: To provide our textile and apparel services, including order processing, production, and delivery.
  • Client Support: To respond to your inquiries, provide client support, and resolve any issues.
  • Marketing: To send you promotional materials, newsletters, and other marketing communications, subject to your consent.
  • Payment Processing: To process payments and manage billing and invoicing.
  • Legal Compliance: To comply with our legal obligations and enforce our rights under any contracts.

6. Data Sharing

We may share your personal data with the following parties:

  • Service Providers: Third-party service providers who assist us with IT support, payment processing, shipping, and other business operations.
  • Legal Authorities: Governmental or regulatory authorities when required by law, such as for tax reporting or legal investigations.
  • Business Partners: Trusted business partners who assist us in providing our services, such as manufacturers and logistics companies.
  • Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owner.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes secure servers, encryption, and access controls. However, please note that no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

  • Contractual Data: Data related to contracts and transactions are retained for the duration of the business relationship and for a period thereafter as required by applicable law.
  • Marketing Data: Data used for marketing purposes is retained until you withdraw your consent or opt out of receiving marketing communications.
  • Legal Compliance: Data required for legal compliance is retained in accordance with statutory retention periods.

9. Your Rights

Under the GDPR and other applicable laws, you have the following rights concerning your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal conditions.
  • Right to Restriction: You have the right to request the restriction of processing of your personal data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided above.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

11. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that such transfers are made in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on our website with the updated date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

DiKO Textil GmbH
Unnauer Weg 7a
50767 Köln
Germany
info@dikotextil.com
+49 221 29090855

14. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in Germany or your country of residence.

- END -

Version 1.0 valid from September 2024

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